Return and Refund Policy

For Hygiene reasons, Kimonos and resortwear cannot be returned.

In case of any issue or damage, please contact us via email marisaresortwear@gmail.com within 5 days of purchase and we will find a solution for exchange or refund.

Cancellation Policy:

We're sorry to see you go! If you need to cancel an order, here’s what you need to know:

  1. Order Processing: If your order hasn’t been processed or shipped yet, we can cancel it and issue a full refund. Please contact us as soon as possible to request a cancellation.

  2. Shipped Orders: If your order is already on its way, we can’t cancel it, but you can return the items once they arrive. Please refer to our Return Policy for more details on how to return items.

    1. Requesting a Cancellation: To request a cancellation, please reach out to our customer service team at marisaresortwear.com or Whatsapp 00971529134698 with your order number and details.